C & S Homecare Limited received an overall Good rating following a focused inspection of Safe and Well-led key questions, with ratings for Effective, Caring, and Responsive carried forward from the previous Good inspection in 2018. The service demonstrated safe medicines management, robust safeguarding practices, stable staffing, and an open, person-centred culture with effective governance systems.
Strengths
· Very low staff turnover providing consistent care from staff who know people well
· Provider only accepts new referrals when sufficient staff are already available, preventing overstretch
· Electronic care record system accessible by people and families, with alerts for missed or late care tasks
· Registered manager carries out regular routine checks of care and medicines records
· Positive learning culture with lessons shared following incidents, including a minor medicines error involving a pharmacy change
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving careGood