Orison Health Ltd, a small domiciliary care service in Barnsley serving 3 people, received a Good rating across all five key questions at its first CQC inspection in July 2023. The service demonstrated safe, person-centred care with strong staffing, reliable visit punctuality, and positive feedback from people and relatives, with only minor developmental areas noted around formalising feedback collation and embedding governance systems over time.
Strengths
· People felt safe and trusted staff; consistent, on-time care calls with no missed visits reported
· Robust recruitment processes including DBS checks and a well-organised pre-employment screening
· Detailed, person-centred risk assessments and care plans regularly reviewed
· Staff received comprehensive induction, mandatory and specialist training with ongoing monitoring
· Strong continuity of care with regular staff teams and positive feedback from people and relatives
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Supporting people to develop and maintain relationships; support to follow interests and activitiesGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood