Arielle's Care Ltd, a newly registered domiciliary care provider supporting 29 people, was rated Good overall at its first inspection in July 2022. The service demonstrated safe care, strong leadership, person-centred values, and effective medicines management, with only a minor recruitment record-keeping gap promptly addressed during inspection.
Concerns (1)
minorRecord keeping: “Recruitment systems were in place, but needed a more thorough system, to ensure all the required information was collected and checked correctly.”
Strengths
· Staff trained in safeguarding and whistleblowing with clear understanding of how to identify and report concerns
· Medicines administered safely with competency checks, audits and digital alerts for late or missed medicines
· Effective infection prevention and control including PPE use and regular COVID-19 testing
· Registered manager met staff at 7am daily and maintained a 24-hour telephone helpline for people
· Strong positive feedback from people, relatives, and local authority, with social work teams noting the service goes above and beyond