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Jessamy Platinum Homecare achieved a Good rating across all five key questions at this inspection, demonstrating significant improvements since the previous unrated inspection in May 2022, including enhanced care planning, risk assessments and governance systems. The only minor concern noted was that some staff lacked clarity on who the registered manager was within the management team.
This was a focused first inspection of a newly registered domiciliary care agency with only one service user, covering safe and well-led domains only, both rated 'Inspected but not rated' due to the service's very recent activation. Key issues included underdeveloped risk assessments, insufficient care plan detail, reliance on agency staff, and gaps in administrative staff knowledge, with recommendations made but no formal ratings or enforcement action taken.