ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongNot rated

safe: Assessing risk, safety monitoring and managementNot rated

safe: Staffing and recruitmentNot rated

safe: Using medicines safelyNot rated

safe: Preventing and controlling infectionNot rated

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated

effective: Staff support: induction, training, skills and experienceNot rated

effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated

effective: Staff working with other agencies; supporting people to access healthcareNot rated

effective: Ensuring consent to care and treatment in line with law and guidanceNot rated

caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated

caring: Supporting people to express their views and be involved in making decisions about their careNot rated

caring: Respecting and promoting people's privacy, dignity and independenceNot rated

responsive: Planning personalised care; End of life care and supportNot rated

responsive: Meeting people's communication needsNot rated

responsive: Supporting people to develop and maintain relationships and follow interestsNot rated

responsive: Improving care quality in response to complaints or concernsNot rated

well-led: Promoting a positive, person-centred culture; duty of candourNot rated

well-led: Managers and staff being clear about their roles; understanding quality, risks and regulatory requirementsNot rated

well-led: Engaging and involving people, the public and staffNot rated

well-led: Continuous learning and improving care; working in partnership with othersNot rated

Surrey Quality Care Services Limited