Glorylilly Care Limited received a Good rating across all five key questions on its first CQC inspection in October 2022. The service demonstrated safe, personalised and well-led care with strong staff support, effective governance and a compassionate, person-centred culture.
Strengths
· Staff knowledgeable about safeguarding responsibilities and up to date with training; people confirmed they felt safe.
· Robust recruitment practices with appropriate pre-employment checks in place.
· Medicines administered safely with MAR records checked by the registered manager and staff competency assessed.
· Staff received role-relevant training including induction with shadowing, and regular supervisions found useful.
· Care plans were personalised, detailing preferences, communication needs and independence goals.