Oasis Plus Care Services Ltd received a Good rating across all five key questions at its first inspection in May 2023, with no breaches of regulation identified. The service demonstrated safe medicines management, excellent timekeeping, personalised care planning and strong leadership by an experienced registered manager.
Strengths
· Excellent staff timekeeping with no missed visits; person stated 'Time keeping is excellent, always on the dot. No missed calls whatsoever.'
· Medicines managed safely with appropriate training, recording and auditing by the provider.
· Strong infection control practices; person stated 'Infection control really could not be better.'
· Consistency of care from a small number of staff who knew the person well, fostering good relationships.
· Person described care as 'exemplary' with staff going 'above and beyond the call of duty.'
Quality-Statement breakdown (18)
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; learning lessons when things go wrongGood
effective: Staff support: induction, training, skills and experienceGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Meeting people's communication needsGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood