critical“There were no risk assessments in place to help keep people safe. Some risks had been identified but no assessment of the risks had been fully conducted.”
missed or late visits
1 finding
moderate“Most people and their relatives told us staff were not punctual... People and their relatives told us they experienced missed visits.”
staffing levels
1 finding
critical“staff had been deployed to care for people on support visits before the relevant DBS checks had been completed.”
person centred care
1 finding
moderate“Nearly all the people we spoke with told us their opinions had not been sought. They also told us they had not seen their care plan.”
governance
1 finding
critical“Failing to have systems in place to assess, monitor and improve the quality and safety of the service... was a breach of Regulation 17.”
leadership
1 finding
moderate“"I don't have a lot of faith in them [service]" and "I have no confidence in the company at all."”
record keeping
1 finding
moderate“None of the audits or monitoring identified our concerns in the Safe and Caring domains. An action plan had been created... no actions had been completed.”