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Date of assessment: 11 August 2025 to 25 August 2025. Cornerstone Professional Care Ltd is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 15 people were receiving care at home from the provider. We assessed the service against all the quality statements in all 5 key questions. This was because this service had not been inspected since registration. The provider had governance systems in place to monitor and improve the quality of the service; however, these were not always effective or timely regarding the oversight of audits and care plans to ensure staff had easy access to all information. The registered manager made changes following our feedback and has implemented an action plan that is robust and has provided us with assurance that governance systems will be improved. They have already started to implement changes and will continue to make improvements. Care was person-centred. The provider’s policy and staff practices placed people’s right to make decisions and be in control of their care at the heart of the service. There were enough staff to support people and meet their needs. Recruitment practice was safe. Staff worked with partners to help people achieve positive outcomes. People were supported to have maximum choice and control of their lives. Staff felt supported and told us that the service was well managed. The registered manager had a system in place to ensure any complaints received would be recorded, investigated and responded to and any learning used to improve the service provided.
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