Agency profile · CQC 1-11482644746

Unit 1 Queens Head Chambers

Provider

Distinguished.World LTD

Essex · East · Active since 07/1

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

18/Jun/2022 - 00:00

Inspected 3 years ago

Inspection reports (1)

Record keeping

: “some of these assessments lacked detail. More information about how to support people safely was included in the summary of people's care visits”

minorStaff training: “not all applicants had references in place which were in line with the provider's own recruitment policy”

Strengths

· People received their medicines as prescribed; electronic medicines administration system gave real-time oversight and regular audits were completed.
· Small, consistent staff team who knew people well; staff arrived at preferred times and people were kept informed of any delays.
· Comprehensive staff induction including three-day training programme and shadowing of experienced carers.
· Highly personalised care plans detailing individual preferences, communication needs, and goals to promote independence.
· Positive working relationships with other healthcare professionals supporting people's wider care needs.