ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Assessing risk, safety monitoring and managementRequires improvement

safe: Staffing and recruitmentGood

safe: Using medicines safelyRequires improvement

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Preventing and controlling infectionGood

safe: Learning lessons when things go wrongRequires improvement

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawRequires improvement

effective: Ensuring consent to care and treatment in line with law and guidanceRequires improvement

effective: Staff support: induction, training, skills and experienceRequires improvement

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Staff working with other agencies to provide consistent, effective, timely careGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions about their careGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised careGood

responsive: Improving care quality in response to complaints or concernsGood

responsive: Supporting people to develop and maintain relationships to avoid social isolationGood

responsive: Meeting people's communication needsGood

responsive: End of life care and supportGood

well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsRequires improvement

well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood

well-led: How the provider understands and acts on the duty of candourGood

well-led: Engaging and involving people using the service, the public and staffRequires improvement

well-led: Working in partnership with othersGood

Harbour Home Care