moderate“staff did not receive frequent one-to-one sessions with the senior staff member...circumstances outside of their control had meant supervisions for all staff had not taken place.”
governance
1 finding
moderate“The registered manager did not always have sufficient oversight and governance to effectively monitor the service. This was primarily due to the transition from paper based to electronic records.”
record keeping
1 finding
minor“MAR audits could have been clearer in their completion...the provider was migrating fully to their electronic system.”
care planning
1 finding
minor“Risk assessments clarified potential risks...however this also included generic information around general risk occurrence. This meant that information in relation to specific risks was sometimes lost.”