Your Quality Care Services Ltd (Debden) received a Good rating across all five key questions at its first inspection in October 2022, with people and relatives praising the kind, consistent staff and responsive management. Minor gaps were identified in recruitment documentation and consent recording, and a moderate concern noted around delayed identification of medicines administration errors, all of which the provider promptly addressed.
Concerns (3)
moderate
Medication management
: “we identified two occasions where there was a delay between errors taking place and them being identified”
minorRecord keeping: “not all applicants had a full employment history documented in line with guidance for the safe recruitment of staff”
minorConsent / capacity: “People had not always signed their care plans to document their involvement and consent.”
Strengths
· Small and consistent staff team who knew people well and understood their preferences
· No missed care visits; staff arrived at agreed times monitored via electronic call monitoring system
· Personalised, person-centred care with flexible approach to meet individual preferences
· People and relatives spoke highly of staff kindness and management approachability
· Effective governance systems including regular audits across care planning, medicines, call monitoring and training