Anglian Care Chelmsford received a Good rating across all five key questions at its first inspection in September 2022, demonstrating safe, personalised care delivered by a consistent and well-supported staff team. No regulatory breaches or areas requiring improvement were identified, with notable strengths in medicines management, innovative staff training, and a highly positive organisational culture.
Strengths
· Consistent small staff team with strong knowledge of people's individual needs and preferences
· Electronic medicines administration system providing real-time oversight and prompt error identification
· Innovative virtual reality dementia training course developed in-house to support staff competency
· Family-facing app enabling relatives to remotely monitor visit times, carers, and completed tasks
· 'Phone club' initiative proactively addressing social isolation for vulnerable people between visits
Quality-Statement breakdown (21)
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood