Responsive Care, a small domiciliary care agency supporting four people, received a Good rating across all five key questions at its first inspection under the current provider. No regulatory breaches were identified, though care plans lacked end-of-life wishes documentation and no registered manager was in post at the time of inspection.
Concerns (2)
moderate
Governance
: “At the time of our inspection there was no registered manager in post. However, the provider had submitted an application form to CQC for manager registration.”
minorRecord keeping: “People's care plans did not contain basic information about their wishes should their care needs increase. The manager was able to share these details with us and said they would add this to the care records.”
Strengths
· People and relatives consistently reported staff arrived on time with no missed calls and care workers were reliable and kind.
· Safe recruitment practices in place including DBS checks, references and proof of identity for all care workers.
· Medicine administration records completed appropriately and regularly audited; staff competency in medicines management checked.
· Staff matched with people based on shared language (e.g. Gujarati), supporting culturally competent person-centred care.
· Regular audits, spot checks and care reviews in place to monitor quality and drive improvements.