critical“the necessary risk assessments, associated with these risks, were either incomplete or missing from people's care files.”
consent capacity
1 finding
critical“People's mental capacity was not assessed in line with the Mental Capacity Act (MCA) and Southview Home Care's own policy.”
governance
1 finding
critical“The provider did not operate effective systems and processes to assess and monitor the quality and safety of the service.”
record keeping
1 finding
moderate
“staff had to go to several sources to get a complete picture of the person they were supporting.”
communication with families
1 finding
moderate“Health and social care professionals raised concerns about poor communication from the service and felt the provider was not always proactive in developing professional relationships.”
missed or late visits
1 finding
minor“Initially, when the service began, there had been issues with missed visits. This was due to issues with staffing and the provider taking on too many care packages.”