minor“The registered manager agreed to ensure that going forward they verified staff training certificates and undertook a more robust competency check of staff skills.”
supervision appraisal
1 finding
minor“The agency had a policy for undertaking spot checks and supervisions with staff...However, as there was only one member of staff...this system was not yet being used.”
medication management
1 finding
minor“The management team were reminded that as the agency grows, they will need a system in place to prompt regular competency checks to ensure staff practices are regularly observed.”
governance
1 finding
minor“Quality assurance and governance systems were evolving to be able to ensure effective monitoring of the service as it grows.”