Celtic Care Services Ltd (Swindon) received a Good rating across all five key questions at its January 2023 inspection, maintaining its previous Good rating from 2017. The service demonstrated strong person-centred care, consistent and safe staffing, innovative use of assistive technology, and effective partnership working with health and social care professionals.
Strengths
· People felt safe and staff understood safeguarding responsibilities, with a clear reporting process in place.
· Consistent staffing ensured people received care from familiar staff; care workers were reported as always on time.
· Staff induction and training were flexible and multilingual, supporting individual staff needs including Care Certificate completion.
· Innovative use of assistive technology and a first response kit prevented hospitalisations and promoted independence.
· End of life care was well-coordinated with district nursing and hospice teams, with advanced statements recorded.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood