moderate“Consent had not been sought from people for the service to provide care and support to them.”
moderate“For people that did not have capacity, assessments had not been carried out using the MCA principles to determine if people did not have capacity”
governance
2 findings
moderate“Robust audit systems were not in place to ensure people received safe effective personalised care.”
moderate“There was not system in place for quality monitoring to ensure people, relative's or staff feedback could be sought and used to make improvement to the service.”
staff training
1 finding
moderate“the registered manager who also supported people with personal care, most of their training had expired in 2020 and refresher training had not been undertaken”
medication management
1 finding
moderate“Audits had not been completed on medicines, which would make it difficult to identify potential shortfalls or errors with medicines.”
staff competency
1 finding
moderate“Spot checks had not been completed to ensure staff were competent to deliver good care.”