Go Gentle Care, a small domiciliary care agency supporting three people, was rated Good overall at its first inspection in August 2022, with Good ratings across all five key questions. The service demonstrated safe medicines management, robust recruitment, person-centred care from regular staff, and effective governance underpinned by quality audits and unannounced spot checks.
Strengths
· Robust recruitment practices and sufficient staffing levels to meet people's needs
· Safe medicines administration with appropriate training, MAR audits and clear guidance for staff
· Comprehensive staff induction, training and regular supervision including unannounced spot checks
· Effective use of technology to inform people promptly about potentially missed or late calls
· Person-centred care with regular, consistent care workers known to the people they support
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood