Pine Health Care Services (Stevenage) achieved a Good rating across all five key questions at its first inspection in June 2023, demonstrating safe, person-centred care for 6 people supported by a well-regarded registered manager. No regulatory breaches were identified, with particular strengths in leadership, staff training, risk management and person-centred care planning.
Strengths
· People and relatives consistently reported feeling safe, respected and well-supported by staff who knew them well.
· Robust recruitment process including DBS checks and references prior to staff starting work.
· Staff received training in safeguarding, moving and handling, MCA, infection control and medicines management.
· Regular supervision, competency checks and spot checks carried out by the registered manager.
· Detailed, person-centred care plans accessible via an electronic system.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; managers and staff being clear about their rolesGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood