minor“We have recommended the provider review systems as the service grows to ensure there are central records of complaints, accident and incidents and audits of care and medicines records.”
minor“The archived information was held in an unlocked cupboard, which could mean people could have access to confidential information.”
medication management
1 finding
minor“There was no information on the medicine administration record about the medicines people were taking such as the name of the medicine and the dose.”
governance
1 finding
minor
“There were no formal checks completed on medicines, care planning, and the return of the daily records. This should include a central record of complaints, accident and incidents.”
care planning
1 finding
minor“Initially this level of support was not captured in the care plan detailing how personal care was to be delivered.”