moderate“At the last inspection in October 2013 the service was not meeting the requirements of the regulation of the safe management of medicines.”
moderate“it had not been identified that 'as required' guidance for people's medicines was not always in place.”
governance
1 finding
moderate“formal audits were not always completed, we could not be assured this was always effective in identifying areas for improvements.”
record keeping
1 finding
moderate“for one person, no records had been returned to the office since they had started using the service in October 2019. Therefore, there had been no oversight or review of this documentation.”