ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Assessing risk, safety monitoring and managementGood

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Staffing and recruitmentGood

safe: Using medicines safelyGood

safe: Preventing and controlling infectionGood

safe: Learning lessons when things go wrongGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to eat and drink enough; access healthcare servicesGood

effective: Mental Capacity Act 2005 complianceGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisionsGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to meet people's needs and preferencesGood

responsive: Meeting people's communication needsGood

responsive: Improving care quality in response to complaints or concernsGood

responsive: End of life care and supportNot rated

well-led: Managers and staff being clear about their roles and understanding quality, risks and regulatory requirementsGood

well-led: Promoting a positive, person-centred, open, inclusive cultureGood

well-led: Duty of candourGood

well-led: Continuous learning and improving care; working in partnership with othersGood

Home Instead Senior Care Lancaster