Surecare Bracknell and Farnborough was rated Good in all five key questions at its first inspection, with people receiving safe, person-centred care from well-trained staff in a positive, open culture. No failure themes or breaches of regulation were identified.
Strengths
· Safe recruitment with DBS checks and pre-employment vetting
· Consistent staffing with regular carers arriving on time
· Medicines administered as prescribed with monthly audits and competency reassessments
· Comprehensive induction, Care Certificate completion and regular supervisions every three months
· Person-centred care plans accessible on handheld devices with detailed daily notes
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infection; Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Duty of candour and continuous learning and improving careGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood