Agency profile · CQC 1-11183183413

Eternity Care Ltd

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Provider

Eternity Care Ltd

Gateshead · North East · Active since 01/0

GoodHome-care★ Owner-managed (director & PSC)RM: Munesu, Hannah

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

22/Aug/2023 - 00:00

Inspected 2 years ago

Overview Inspections (1)Findings (1)Owner-management Methodology

Inspection reports (1)

Inspection report · 2023-08-22
Framework: KLOE · 13 pages · 84 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
Eternity Care Ltd achieved a Good rating across all five key questions on its first CQC inspection, demonstrating safe, person-centred care with strong leadership and governance. One minor concern was noted regarding occasional late staff arrivals, which the registered manager committed to addressing through improved rota monitoring.
Concerns (1)
- minor

Missed or late visits

: “Some people gave us examples of staff arriving late. We spoke with the registered manager about this, who said they would review how rotas were monitored to reduce the risk of late calls.”

Strengths

· People felt safe and staff were described as gentle, well-trained and respectful.
· Medicines management systems were in place and infection prevention and control was effective.
· Staff received regular training, supervision and appraisal supporting professional development.
· Care was personalised with people and relatives actively involved in care planning and review.
· Effective governance systems including audits and checks were in place to monitor and improve standards.