moderate“During the inspection, records and monitoring systems were not always available, functional or effective. Issues with the electronic system prevented a full assessment.”
minor“Prior to the service beginning the registered manager visited the person to discuss their needs. These visits were not recorded.”
medication management
1 finding
moderate“Information relating to the application of creams by staff needed further clarification. Potential risk around their use required assessing.”
governance
1 finding
moderate“From the information available, the registered managers quality assurance monitoring systems had not always identified improvements needed.”
care planning
1 finding
minor“Care plans were person centred but required more detail.”