CA Case Management Ltd, a domiciliary care agency specialising in brain injury case management, was rated Good overall at its first inspection. People received safe, personalised care from well-trained staff working in bespoke one-to-one packages, supported by effective leadership and quality assurance.
Strengths
· Safe medicines management with trained staff, competency checks and regular audits
· Robust recruitment with DBS checks and bespoke one-to-one staffing model
· Comprehensive, person-centred care plans regularly reviewed with people and families
· Strong staff training including specialist clinical training (enteral feeding, tracheostomy care)
· Effective infection prevention and control with PPE provided and up-to-date policies