Two Fifty Four Ltd T/A Visiting Angels was rated Good overall at its first inspection in September 2022, with all five key questions rated Good. People received reliable, person-centred care from well-trained staff, supported by effective recruitment, medicines management, and quality monitoring systems.
Strengths
· Reliable service with good staff timekeeping monitored via an app
· Robust recruitment procedures including DBS checks and references
· Safe medicines management with monthly audits and competency assessments
· Comprehensive induction, ongoing training and support to work towards qualifications such as NVQ3
· Regular supervision and staff feel valued, with Carer of the Month recognition
Quality-Statement breakdown (20)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Working in partnership with others; Continuous learning and improving careGood