moderate“medicines administration was recorded digitally and a record was not routinely maintained in people's homes to show what medicine they had received and when”
person centred care
1 finding
minor“They had identified the need for care plans to be more person centred and were working through the care plans to achieve this.”
governance
1 finding
moderate“At our inspection in October 2021 there were no quality assurance systems in place to monitor the overall quality and safety of the service”
missed or late visits
1 finding
minor“People and their relatives said care visits were sometimes later than expected but they usually had a phone call from the office or care worker to advise them.”
communication with families
1 finding
minor“Newly recruited care workers were not always introduced to people before they attended to provide care and support.”