moderate“People's needs had been assessed however care plans did not fully reflect key information relating to people's needs.”
moderate“A care plan audit undertaken on 23 March 2022 identified this as a concern but key information had still not been included in the care plan by the audit target date of 31 March 2022.”
staff competency
1 finding
moderate“the person was periodically supported by staff who did not know them so well and would not be aware of this key information.”
staffing levels
1 finding
moderate“The service had experienced high staff turnover since registering with the Care Quality Commission. This had had an impact on consistency in people's care and support”
consent capacity
1 finding
minor“Care plans did not clearly reflect people's mental capacity had been reviewed where there were changes to their memory or cognitive functioning”
staff training
1 finding
minor“Some staff felt they would benefit from more in-depth training in supporting people living with dementia.”
record keeping
1 finding
minor“People's care plans did not reflect they had been iinvolved and consulted in reviews of their care.”
person centred care
1 finding
minor“Other relatives felt their family member would benefit from a food monitoring system to provide assurances the person had eaten sufficient amounts”