Brookes Home Care Services Ltd received a Good rating across all five key questions at its November 2022 inspection, demonstrating safe, person-centred care with strong staff knowledge and responsive leadership. One recommendation was made regarding recruitment record-keeping, as the provider's own audits had failed to identify gaps in reference verification, though immediate corrective action was taken.
Concerns (2)
minor
Record keeping
: “it was not clear from records viewed that references for staff had been verified. The provider took immediate action to update records.”
minorGovernance: “the provider's own audits had not identified issues relating to recruitment. The registered manager and the care coordinator were open to the feedback provided.”
Strengths
· People were protected from the risk of harm and abuse with effective safeguarding systems and up-to-date training for care workers.
· Medicine Administration Records had no gaps, providing assurance medicines were given as prescribed and on time.
· People received consistent, regular care workers who were knowledgeable about individual needs, preferences and cultural backgrounds.
· Care plans were person-centred, regularly reviewed, and involved people and their relatives in the assessment process.
· People were matched with care workers based on shared language, supporting effective communication for diverse service users.