First inspection of newly registered domiciliary care agency Safe Care Services Ltd, supporting six people, rated Good across all five key questions. The service demonstrated safe, person-centred care with trained staff, effective medicines management and a positive, open culture led by an approachable registered manager.
Strengths
· People received their prescribed medication on time from trained staff with competency assessments
· Robust recruitment process including DBS checks for all staff
· Regular and reliable staff team known to people
· Staff trained to recognise abuse and use whistle-blowing procedures
· Person-centred care plans reflecting likes, dislikes, cultural and religious preferences
Quality-Statement breakdown (22)
safe: Safeguarding systems and processesGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choicesGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enoughGood
effective: Staff working with other agencies and supporting access to healthcareGood
effective: Ensuring consent to care and treatment (MCA)Good
caring: Ensuring people are well treated and supported; equality and diversityGood
caring: Supporting people to express their views and be involved in decisionsGood
caring: Respecting and promoting privacy, dignity and independenceGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needs (Accessible Information Standard)Good
responsive: Supporting relationships and avoiding social isolationGood
responsive: Improving care quality in response to complaintsGood
well-led: Promoting a positive, person-centred culture and partnership workingGood
well-led: Duty of candourGood
well-led: Clear roles, quality performance, risks and regulatory requirementsGood
well-led: Engaging people, public and staff; continuous learningGood