First inspection of Ency Care Limited, a small domiciliary care agency supporting two people, rated Good across all five key questions. Relatives and staff reported safe, person-centred care with effective management oversight, robust training, and appropriate medicines, risk and consent management.
Strengths
· Relatives reported people felt safe and well supported, with staff arriving on time and not missing visits
· Medicines managed appropriately with staff trained and competency assessments completed
· Staff received relevant training, completed the Care Certificate, and had regular supervision and competency checks
· Mental Capacity Act principles followed with consent recorded and capacity assessments completed where needed
· Person-centred care plans tailored to individual needs, preferences and wishes, reviewed regularly
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives, access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour; managers and staff being clear about roles, quality, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood