moderate“the provider had established effective systems and processes in place to ensure good governance. However, they were not meeting all the conditions of their registration.”
leadership
1 finding
moderate“Privilege Care Limited did not have a registered manager. It is a legal requirement and a condition of provider's registration to have a registered manager in post.”
record keeping
1 finding
minor“the nominated individual had submitted an updated SoP but this showed partial amendments had been made and inaccurate information remained.”
complaints handling
1 finding
minor“the provider did not provide the full contact details for a local authority and had inaccurately provided CQC's information as an organisation people could go to when complaints were unresolved.”