critical“Recruitment checks were not robust; the registered manager had a lack of oversight of staff providing the regulated activity (personal care).”
record keeping
1 finding
critical“Employment application forms were sometimes missing or incomplete. The registered manager did not carry out checks in relation to gaps in employment history.”
staff competency
1 finding
critical“Staff were deployed without the registered manager being assured of their competence to carry out the role. Training records were not available.”
leadership
1 finding
moderate“The registered manager was unclear how many staff were employed and what role they were contracted to do.”
staffing levels
1 finding
moderate“There was no staffing structure made available during the inspection. Staff were unclear about who their line manager was or their role within the service.”
safeguarding
1 finding
critical“Disclosure and Barring Service (DBS) checks, and right to work checks were not available on inspection.”