moderate“assessments were not fully detailed. For example, for people with mobility needs, there was little information as to how to assist them.”
governance
1 finding
moderate“they were not always effective as they had not identified issues we found including the lack of detail in safety risk assessments, staff non mask wearing”
infection control
1 finding
moderate“Everyone, except one person, told us staff wore personal protective equipment (PPE) during the COVID-19 pandemic”
record keeping
1 finding
moderate“references for one staff member had not been sought from the last employer, which could have revealed issues of concern.”
person centred care
1 finding
minor“there was little information about people's past employment, interests and hobbies.”
complaints handling
1 finding
minor“The procedure implied however that Care Quality Commission investigate complaints. This is not the case as CQC cannot, by law, investigate individual complaints.”