Helping Hands Romford received a Good rating across all five key questions at its first CQC inspection in October 2022, demonstrating safe medicines management, robust risk assessments, timely call monitoring and person-centred care planning. No breaches of regulation were identified and people and relatives provided consistently positive feedback about staff kindness, punctuality and responsiveness.
Strengths
· Robust risk assessments covering health conditions such as heart attack, breathing difficulties, nutrition and falls, with control measures documented.
· Medicines managed safely with MAR records, high-risk medicine risk assessments, staff training and competency checks.
· Electronic call monitoring system in place ensuring timely staff attendance; people confirmed staff always arrive on time.
· Pre-employment checks completed including DBS, references, health declarations and right-to-work verification.
· Staff completed induction, Care Certificate and specialist training with competency checks on medicines, PPE and moving and handling.
Quality-Statement breakdown (22)
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Learning lessons when things go wrongGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristics; Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood