Smart Choice Healthcare Ltd received a Good rating across all five key questions at its first inspection in October–November 2022, demonstrating safe, person-centred care delivered by a consistent, well-trained staff team. The registered manager was found to be approachable and effective, with robust quality assurance, recruitment, and governance systems in place.
Strengths
· People and relatives felt safe and reported consistent, familiar staff who arrived on time with no missed calls.
· Robust recruitment process including references, pre-employment checks, and competency assessments by the registered manager.
· Comprehensive induction including face-to-face training, e-learning, and shadowing of experienced staff.
· Effective medicines management with staff training and competency checks; no medication problems reported.
· Strong infection prevention and control practices with up-to-date policy and trained staff.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; managers and staff being clear about their rolesGood
well-led: Engaging and involving people using the service, the public and staff; continuous learning and improving careGood