ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Assessing risk, safety monitoring and management; Preventing and controlling infectionGood

safe: Staffing and recruitmentGood

safe: Using medicines safelyGood

safe: Learning lessons when things go wrongGood

effective: Staff support: induction, training, skills and experienceGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enoughGood

effective: Staff working with other agencies; Supporting people to live healthier lives and access healthcare servicesGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Ensuring people are well treated and supported; respecting equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions; Respecting and promoting privacy, dignity and independenceGood

responsive: Planning personalised care to ensure people have choice and control; End of life care and supportGood

responsive: Meeting people's communication needsGood

responsive: Improving care quality in response to complaints or concernsGood

well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people and staffGood

well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; Continuous learningGood

well-led: Working in partnership with others; duty of candourGood

Helping Hands Rothwell

Inspection reports (1)