minor“Care plans were not always personalised to reflect how the individual would like to be supported.”
moderate“There was not sufficient information in care plans to direct staff about the correct amount of thickener to be used.”
record keeping
1 finding
moderate“Staff were not consistently logging into calls to record that the call had taken place... there were still a significant number of calls which looked like they had been missed”
governance
1 finding
minor“The audit had identified areas to improve. There was no action plan in place to monitor the progression.”
medication management
1 finding
moderate“Medicines were not always recorded as administered when staff had not logged into the care calls on the monitoring app.”