The Durnford Society Ltd Head Office, a domiciliary care service supporting people in supported living settings, was rated Good across all five key questions at this first inspection following re-registration. Inspectors found a strong person-centred culture, safe medicines and recruitment practices, effective MCA-aligned care, and approachable, well-organised leadership.
Strengths
· Strong person-centred culture with staff who know people well and tailor support to individual needs
· Safe medicines management with trained staff, regular competency checks and person-centred PRN protocols
· Effective safeguarding systems and staff understanding of whistleblowing
· Detailed, regularly reviewed risk assessments and care plans that promote independence
· Robust recruitment practices with all pre-employment checks completed
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standardsGood
effective: Staff support, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives and access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood
well-led: Understanding and acting on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood