Honeysuckle Home Care Limited received an overall Good rating at its February 2023 inspection, with only the Safe key question assessed following concerns about safe care. No evidence of harm was found; the service demonstrated safe medicines management, robust recruitment, consistent staffing, and effective incident learning.
Strengths
· Staff trained in safeguarding and confident to raise concerns; ERO role in place to support staff day-to-day
· Safe recruitment procedures followed including DBS checks; new staff shadowed experienced colleagues
· Medicines managed safely with competency assessments, daily record checks and spot check visits
· Staff consistently on time, never missed visits, and kept relatives informed if running late
· Incidents and accidents logged electronically with registered manager oversight and learning shared with staff
Quality-Statement breakdown (6)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
Honeysuckle Home Care Limited was rated Good overall at its first inspection, with all five key questions rated Good. People felt safe and well-cared for by a kind, well-trained team supported by robust governance, recruitment, medicines management and person-centred leadership.
Strengths
· Staff knew how to keep people safe and protect them from avoidable harm; people and relatives felt safe with the service.
· Robust recruitment procedures and thorough induction including shadow shifts with experienced staff.
· Medicines managed safely by trained and competency-assessed staff with regular audits.
· Staff received infection control training, had access to PPE and adhered to procedures monitored via spot checks.
· Incidents and accidents logged via app, fully investigated, with lessons learned shared across the team.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experience
Not rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies to provide consistent, effective, timely careNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Working in partnership with othersNot rated