First inspection of Helping Hands Oldham, a domiciliary care service supporting 14 people, rated Good overall and across all five key questions. Inspectors found safe, person-centred care delivered by well-trained, punctual staff under enthusiastic and knowledgeable leadership with effective governance.
Strengths
· Robust recruitment process including DBS checks ensuring suitable staff are employed
· Safe medicines management supported by electronic care planning system that prevents staff logging out until medicines are given
· Comprehensive induction and training programme including the Care Certificate within 12 weeks
· Person-centred care plans with detailed risk assessments regularly reviewed
· Punctual, consistent staff team praised by people and relatives for kindness and patience
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive, person-centred, open and empowering cultureGood
well-led: Managers and staff understanding roles, quality performance, risks and regulatory requirements; continuous learningGood
well-led: Engaging and involving people, the public and staff; working in partnership with othersGood
well-led: Understanding and acting on the duty of candourGood