minor“We received mixed reviews about whether there were sufficient staff to ensure people had regular staff who visited them at the times they had agreed.”
missed or late visits
1 finding
minor“the registered manager had sent a memo out to all staff to remind them to contact people where they would be over 30 minutes early or late for a visit.”
medication management
1 finding
minor“following a medicines error, staff were involved in retraining and further competency checks.”
end of life care
1 finding
minor“We discussed the importance of forward planning in end of life care with the registered manager who told us they planned to speak with people during the reviews of their care”