AUM Care Group (UK) Ltd received a Good rating across all five key questions at its first inspection in September 2022, demonstrating safe recruitment, effective care planning, person-centred practice and an open leadership culture. No breaches of regulation were identified, though quality assurance systems were still in early development given the service's small size and recent registration.
Strengths
· Relatives confirmed people felt safe and staff were punctual, with notifications provided when late
· Staff received comprehensive training including safeguarding, IPC, medicines, diversity, equality and condition-specific awareness
· Care plans were detailed, up to date and person-centred, involving people and relatives in development
· Provider matched staff to people based on shared language, culture or interests
· Registered manager maintained open communication with people, relatives and staff via multiple channels including monthly calls and quarterly quality visits