ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

Agency profile · CQC 1-10752558248

Victory SocialCare Enterprise

Provider

Victory Socialcare Enterprise

Kingston upon Hull, City of · Yorkshire & Humberside · Active since 10/0

Requires improvementHome-care★ Owner-managed (director & PSC)RM: Hall, Mariam

Overall rating

Requires improvement

safeRequires improvement

effectiveRequires improvement

caringGood

responsiveGood

well-ledRequires improvement

Last inspection

3 years ago

07/Oct/2022 - 00:00

Inspected 3 years ago

9 findings across 9 themes

Every concern logged by inspectors

governance
1 finding
- critical“The provider failed to operate effective governance systems to ensure the safety and quality of the service.”
record keeping
1 finding
- critical“The provider had failed to ensure good standards of record keeping.”
staff training
1 finding
- critical“Staff training was out of date and some staff had not completed their initial compulsory training.”
supervision appraisal
1 finding
- critical

“Staff did not receive regular supervision to ensure they received appropriate support within their roles.”

medication management

1 finding

moderate“Audits carried out had not been recorded to help monitor and make sure medicines were managed safely.”

safeguarding

1 finding

moderate“All staff had not completed their safeguarding training and some refresher training was out of date.”

staff competency

1 finding

critical“The provider had failed to ensure that staff were skilled, trained and competent to perform their roles.”

incident learning

1 finding

moderate“This meant opportunities to learn lessons when things go wrong may have been missed.”

other

1 finding

minor“interview records and references were not consistently recorded to ensure a robust recruitment system was in place.”