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Olives Healthcare Services, a small domiciliary care agency serving one person at the time of inspection, was found to be caring but insufficiently evidenced across safe, effective and responsive domains, with a Requires Improvement rating for well-led due to a breach of Regulation 17 for ineffective governance and oversight. Key weaknesses included absent risk assessments, inadequate care planning detail, no formal staff induction or supervision programme, and ineffective quality auditing, though staff were praised for kindness, reliability and cultural sensitivity.