moderate“Quality assurance systems had only just begun being implemented by the new management team.”
minor“The provider had only recently conducted a staff survey; results from this had not been collated or formed any part of an action plan or lessons learnt.”
consent capacity
1 finding
moderate“we found not all these assessments had been completed. The manager was aware of this and was working with professionals to ensure these were completed.”
supervision appraisal
1 finding
moderate“Records showed staff did not always receive regular supervision with a member of the management team.”