Date of assessment 6 December 2024. Logos Heart Care is a home care agency providing personal care and support to older people living with dementia, mental health conditions and physical disabilities. At the time of the assessment, there was 1 person receiving support with personal care. This assessment was carried out without a visit to the location’s office. We used telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. The last rating for this service was good (published 25 August 2023).The rating for this assessment remains good. People were well cared for, and their needs were met. The provider understood and managed risks appropriately. Staff felt supported and received appropriate training to care for people safely. People were treated with kindness, dignity and compassion. Staff treated people as individuals and supported their preferences. The provider cared and promoted the wellbeing of staff to be happy and effective in their roles. The provider actively sought the views of staff, people using the service and their representatives to improve care delivery.
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Logos Heart Care is a small domiciliary care agency rated Good across all five key questions at its first inspection in July 2023, with one person receiving personal care. The service demonstrated person-centred practice, robust recruitment, appropriate training, and effective governance, though no registered manager was in post at the time of inspection.
Strengths
· Robust recruitment process including DBS checks, right-to-work checks, and two references
· Person-centred care plans identifying cultural, religious, and language preferences
· Care worker matched to person based on shared language to meet communication needs
· Regular supervision, spot checks, and monthly reviews of care quality by manager
· Care worker completed Care Certificate and mandatory training including MCA, infection control, and medicines
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; access activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; managers and staff being clear about their rolesGood
well-led: Continuous learning and improving careGood